Dynamics 365 is a new combination of CRM and ERP solutions in a cloud service, which allows a more modular approach to purchasing and using business applications.

Dynamics 365 Microsoft calls it the “complete end to end business application in the cloud”. As information has been a little vague from Microsoft (which they are known for doing pre-release) it has led to a lot of speculation, incorrect assumptions and confusion.

In a way, Dynamics 365 is like the release of Office 365, which also caused confusion – it’s not replacing systems but instead bringing them together. Microsoft Dynamics CRM Online will now be known as Dynamics 365 but now also includes ERP software. What Dynamics 365 does it break down each 'area' to create separate modules. Microsoft Dynamics CRM Online customers will recognise certain modules, such as Sales but it now covers ERP software and some of Microsoft's recent acquisitions into purpose-built modules, which include:

Sales - Marketing - Field Service - Project Service - Customer Service - Operations - Finance