i-CORE Offers Excellent Microsoft CRM Implementation Services

Our Microsoft CRM implementation services form the foundation of our consulting business and are comprised of specific implementation steps. During our implementations we focus not only on the business process but also on the reporting and metrics Microsoft CRM can deliver. The Microsoft solutions can be a valuable reporting tool and help deliver key performance indicators and metrics allowing users to make informed decisions. Due to the extensive knowledge and experience of our consultants we are able to apply best practices from multiple industries. Our consultants have industry and consulting experience and bring that experience to bear during your system implementation. This experience is an invaluable tool as you and your teams decide on the best processes for your business. Our client's knowledge of their unique company needs and our experience across many industries and companies create a winning combination. Another key component to our Microsoft CRM implementations is our proven project tools. The best consultants cannot be productive without the proper tools. We utilize Microsoft SharePoint to successfully complete our implementations and provide the entire project team, including client personnel, with access to a secure team site. The site is specifically designed to capture all aspects of a system implementation and includes much more than a project plan. It includes issue tracking, process and procedure development, status reports, meeting agendas, customization specifications and more. Due to our expertise and tools our clients obtain a trained and knowledgeable staff. At the end of the implementation we will have successfully trained and transferred our Microsoft CRM knowledge to your staff. Finally, you will have improved and automated your business processes and have reporting metrics at your fingertips resulting in quick and tangible return on investment. i-CORE offers Microsoft CRM Implementation services throughout Egypt and North Africa and Middle East. The majority of our clients are in Egypt, KSA and UAE.

Microsoft CRM Customization Enhances CRM Adoption

Microsoft CRM is based on the Microsoft technology platform and provides an excellent foundation for creating customizations and extensions. Microsoft CRM was built from the ground up by Microsoft on Microsoft technologies. Microsoft CRM customizations can easily be created by using Visual Studio and are completely upgradeable as long as you adhere to the Microsoft Software Development Toolkit (SDK) rules. In addition, the native tools in Microsoft CRM allow the non-programmer to create fields, tabs; drop down lists, new objects and more. This means simple configurations using Microsoft CRM can often meet your companies' needs. Our customization and configuration services follow our specific customization methodology and ensure that the customization that is delivered is useful for the business users. Our methodology focuses on the business reason for the customization and we evaluate how the customization will fit into the client's overall system environment. During the customization process functional and technical specifications are written. In addition, we do extensive testing including user acceptance testing and use case testing. By involving our clients in testing we ensure that upstream and downstream processes are tested as well. Lastly, we provide complete and full documentation for all of our customizations. Too often documentation for customizations is neglected, but we believe the project is not complete until the client has approved the documentation.

Perform a Microsoft CRM Assessment to Increase the Value of the System

Many companies implement Microsoft CRM and think the job and project is complete. However, at I-CORE we believe that just as your business and market evolve your Microsoft CRM system must be updated as well. Too often we find companies are not using the system to its full extent. This means they are not realizing the return on their investment. I-CORE has developed a detailed Microsoft CRM Assessment Methodology to assess a company and its use of the system. We analyze key factors and interview key users throughout the company. Once the assessment is complete we provide a written plan detailing how the system and use of the system can be improved. We break the report into short-term and long-term improvements so you can realize immediate benefit from the project. Our assessment process is not a lengthy process and is not intended to produce a massive report that no one will ever read or use. Rather, it is intended to produce a reasonable report and list concrete improvements that will have real and tangible results. We review the major sales, marketing and customer service functions as well as review other systems that Microsoft CRM can or should be integrated with. Often times we find legacy systems that can be replaced by Microsoft CRM due to the configurable nature of the system. Most importantly we ensure that Microsoft CRM is delivering reporting, metrics and dashboards that provide users with actionable business intelligence. Key features of our Microsoft CRM assessment services include:

• Summary report providing recommendations that can be implemented
• Review of reporting and metrics being produced by the system
• Analysis of system and business processes and how well Microsoft CRM is supporting these processes
• Summary of ease of use and adoption metrics to determine how the organization can get more value from the system

Let i-CORE Lead a Smooth Microsoft Dynamics CRM Upgrade for Your Organization

Whether you have a Microsoft Dynamics CRM on-premises or Microsoft Dynamics CRM Online deployment deciding when to upgrade is an important decision. Often times companies have customizations and configurations in the system that need to be considered. We believe upgrading your Microsoft Dynamics CRM solution and staying current with the latest technology is a key component to realizing the full return on your investment. When properly planned, Microsoft Dynamics CRM upgrades are a smooth process. Both complex customizations and simple configurations made within Microsoft Dynamics CRM can be upgraded without costly rework. Customizations to Microsoft Dynamics CRM made within the SDK (software development toolkit) can be easily upgraded. In addition, custom JavaScript can be exported and reviewed and any minor tweaks required can be made. At i-CORE we believe the most important part of the upgrade is planning. We help our clients evaluate a number of factors including:

• Customizations and Configurations
• Size and number of databases
• Any integrations to other systems
• Hours when the system is available

In addition, we have a specific upgrade methodology to ensure that the proper steps are followed and system downtime is minimized or eliminated. Lastly, we always perform test upgrades in a test environment to ensure there are no surprises. We test the upgrade process, connectivity, user access, reporting functionality and other key elements of the system. When you work with I-CORE upgrading your Microsoft Dynamics CRM system is a stress free change and an important way to realize the full value of your system.

Enjoy Fast, Reliable Microsoft Dynamics CRM Support with i-CORE

i-CORE offers comprehensive support services for Microsoft Dynamics CRM. We use our same Microsoft Dynamics CRM implementation consultants to provide our Microsoft Dynamics CRM support services. Over the years we have found that this approach allows us to maintain our high-quality standards and provide world class support. We have found our clients don't want to contact a call center and get routed through various "experts" who can't solve the issue. Our clients have email, cell phone and instant messenger access to our consultants. We have multiple resources who can resolve a particular issue, but usually our clients have a first, initial, single point of contact with our firm. Our clients enjoy this streamlined approach to their Microsoft Dynamics CRM support. Lastly, our goal with support is to provide timely and cost effective support. We won't bill you for answering a quick email and we always respond in a timely fashion. All requests via email are answered in less than 24 hours and most often the same day. For urgent matters or that "quick question" our clients contact us via cell phone and instant message. If you want to discuss our Microsoft Dynamics CRM support services please contact us.

Help Your Team Better Use the System with Microsoft Dynamics CRM Training from i- CORE

i-CORE offers training services that are customized and tailored to the specific need of our client. We offer training services for all areas of Microsoft Dynamics CRM. This includes training for end users as well as system administrators and developers. We can assist salespeople, marketing professionals, customer service personnel and managers and developers and system architects with understanding the system and its ease of use. We don't believe bland, classroom training will benefit your team. Our approach is to allow your team to see examples that use your data and a test environment so you receive "real-life" training. This approach allows the I-CORE team to highlight the issues and topics that are important to your business. In addition, the consultants who lead the training are the same consultants who perform our implementations. Therefore, your employees can learn how they would use the application at your company and not just textbook information. Our consultants have real, hands-on experience and have been involved with many Microsoft Dynamics CRM implementations. This allows them to share knowledge gained from those implementations with your team during the training sessions. Key features of our Microsoft Dynamics CRM training services include:

• Hands-on training experience for your staff
• Suggestions for business improvements that can be quickly implemented
• High level system training as well as detailed function specific training
• User oriented training for sales, marketing and customer service as well as training for administrators and developers.

Providing proper training to your staff for Microsoft Dynamics CRM will allow them to take full advantage of the system and enhance user acceptance.

Provide Business Intelligence to Your Users with Microsoft CRM Reporting

Microsoft CRM is an excellent system that can provide key information to users. The real benefit to implementing Microsoft CRM is the reporting and metrics that are available. Throughout our implementation process we stress the need to deliver information to users. A successful implementation not only improves processes, but improves access to information. In addition, we believe reporting should not be a function that can only be performed by the IT department or solely by strong technical users. Our methodology focuses on putting reporting tools in the hands of the users. Allowing the users to run standard reports as well as create reports on the fly greatly enhances user acceptance. The Advanced Find tool in Microsoft CRM allows users to gather information quickly and make key decisions with the right information. By creating and sharing views critical information can be shared across the user community. When there is a need for detailed complex reports i-CORE has extensive experience with SQL Reporting Services. When we create a more robust report we have the users provide report specifications and concrete examples. This reduces the iterations required to deliver the report and reduces costs for our clients. Finally, we ensure that the reports that are created can be accessed from any location including on-site, off-site and via mobile devices.